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Assistant General Counsel job in Englewood

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TTEC jobs
Country:  United States
State:  Colorado (CO)
City:  Englewood
When everything's connected, how we connect is everything... and we'd like to connect with you too! We're looking for an Assistant General Counsel, TTEC Engage Operations TTEC based in Englewood, CO.

About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human, delivering lasting value for everyone.

Life at TTEC:
As a global company, we're always on. When one of us is going to bed, our coworkers half-way around the world have already had their coffee (or tea) and are ready to grab the baton and run with it. We work at a fast pace and we're not ones for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're big on taking time out for professional development and giving back; and we believe that our family and friends are an important part of our life that makes us better and support our aspirations at work. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading...

What You'll be Doing:
Are you looking for an opportunity to lead a team of experienced legal professionals and support a growing business in its mission to acquire new clients and deliver exceptional service? As Assistant General Counsel for TTEC Engage, our largest business segment with $1.3B in revenue, your primary responsibility will be to provide legal and contracts support for the sales and operations functions of a rapidly growing business with a global client base. You're

  • an exceptional lawyer who is a significant individual contributor;
  • a strong, aspirational leader and mentor;
  • a strong negotiator and communicator;
  • always positive with a glass that is not just half full, but is overflowing;

You believe that "can't" and "no" are never the right answers and, instead, offer pragmatic solutions that allow your clients to balance effectively important revenue and risk management goals. You "can do" attitude is balanced by sound experience, and you believe that collaboration among subject matter experts is the best route to successful outcomes.

This role reports to TTEC General Counsel and Chief Risk Officer, with a dotted line alignment to EVP, TTEC Engage and Chief Revenue Officer. You'll manage a team of at least four professionals responsible for domestic and international client contracts, and post-signature legal support. As part of the Legal Department's leadership team, you will also have responsibilities for continuous improvement of our policies, contracting processes and templates, and our compliance platform.

In this role, you will work closely with TTEC compliance, human capital, tax, pricing and information security departments, and with colleagues around the globe to deliver best in class 'risk smart' contracts, that are focused on efficiency and client satisfaction.

Ready to take on a high visibility role that frequently interacts with the C-level executives at TTEC and with clients and colleagues around the globe?

On a typical day, you'll:

  • Lead a team responsible for the drafting, review, and negotiation of complex domestic and international contracts.
  • Participate in the deal process from start to finish to ensure that TTEC's best interests are represented, and that through contracts we maintain an appropriate balance between reasonable risk and growth goals.
  • Analyze and effectively negotiate contract terms that support our business objectives, while complying with laws relevant to service outsourcing and consistent with TTEC policies ;
  • Provide advice and counsel to the executive leadership and key stakeholders with clear focus on enabling our business objectives;
  • As an individual contributor, take on our most complex and important deals; and as a team leader, provide advice and support to you team, consistently training, mentoring, encouraging innovation, and getting deals done.
  • Participate in sales pipeline and strategy meetings to stay abreast of the TTEC sales initiatives and priorities.
  • Proactively raise issues, streamline processes, and help drive deal teams to contract closure.
  • Stay curious about our business and maintain your subject matter expertise by constantly learning.
  • Promote continuous improvement of standard contract forms and templates, contract review and approval processes.
  • Support onboarding for Sales. Operations, Legal and Finance talent new to TTEC, by offering engaging overview of how TTEC contracts for business.
  • Develop and deliver training on client contacts' fundamentals, best practices, relevant policies, and legal and regulatory trends relevant to our business.
  • Partner with TTEC Corporate Development team to support contract due diligence for potential acquisitions.

Why You? What You Bring:

  • JD degree from an accredited law school, and a license to practice law in one of US jurisdictions.
  • 12 years of relevant legal experience drafting and negotiating complex contracts, gained while working for an in-house legal team or in private practice.
  • Experience with business process outsourcing transactions and/or cross-border transactions is a major plus.
  • Team management experience.
  • Experience working with cross-disciplinary functions and colleagues across different time zones and continents.
  • Confident leadership with skills in diplomacy, executive communication, emotional intelligence, and flexibility.
  • Sound judgment, good business acumen, and a practical approach designed to balance competing legal and business priorities.
  • Strong interpersonal and organizational skills, focused on getting things done, not on taking credit.

Why TTEC? What We Offer:
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer benefits and perks to support your quality of life, goals, and needs. We want you to

Succeed in Your Role
Because this role is so critical to TTEC's success, you will have the opportunity to partner with the incumbent Chief Counsel, TTEC Engage and learn from her extensive experience, before she retires in mid-2020 after 20 years with the company. Our transition game plan assumes that you will spend your first three months in the role learning TTEC and how we do business, while shadowing the incumbent. Once you assume the role, the incumbent will be available to provide support and input, if needed for another three to four months.

Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as:

  • Health and flexible spending accounts
  • Financial wellness program
  • Deferred savings and retirement plans

Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of programs that enable you to develop new skills and gain new insights such as:

  • Mentorship programs
  • Affinity programs that connect employee with similar interests globally with learning, and networking opportunities
  • Professional development courses in TTEC University
  • Scholarship program and tuition reimbursement
  • Visibility to global career path and internal mobility opportunities

Be Healthy
We support healthy living and have the tools and resources to help you such as:

  • Wellness incentives
  • Company health and wellness programs, including mental health programs
  • Employee assistance programs
  • Generous paid time off and leave of absence programs

Be the Difference
You'll have the opportunity to make a positive impact in your community:

  • Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization that you care about
  • Our team helps fundraise and volunteer their time in their communities and we support you with donated time.

For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status


Employer:  TTEC


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